Engineer Callout
Please complete the form below to request support for your equipment. This can be for either remote assistance or an engineer call-out.
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Callouts & Repairs
As part of our commitment to a complete service package, we offer Same-day, 24 hour and 48 hour call-out options. 82% of these are resolved in one visit, to avoid down-time and additional labour charges. This first-fix rate is substantially higher than the industry in general, which lies at around 20%.
We regularly review our stock-holding to ensure that our Engineer’s vans are stocked with an extensive range of popular and important spare parts to enable them to complete repairs on-site where at all possible. Should a further works be required, our in-house Technical Team will efficiently specify and quote for the repair, and on authorisation the necessary spare parts are procured and a return visit scheduled.
Our capable technicians are well-equipped to address a wide range of medical equipment. They work closely with you during scheduled service visits, implementing preventative maintenance measures. This proactive approach involves replacing worn components and resolving minor issues, effectively averting the need for future service calls, reducing return labour charges, and minimising downtime.
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