86%
Reduction in equipment breakdowns
Engineer Callout
Please complete the form below to request support for your equipment. This can be for either remote assistance or an engineer call-out.
Request Type
Please Select*
Keeping your medical equipment safe, compliant, and ready for everyday use.
Introducing NHM 360
NHM 360 gives you clear planning, consistent delivery, and complete visibility of what’s happening with your equipment. From the first conversation through to repairs, reporting, and long-term improvement. Whether you’re responsible for a single facility or a multi-site estate, NHM 360 helps you reduce downtime, control risks, and support safer care.
The Inner Circle
These stages show how we work with your clinical, estates, and management teams.
Once we’re aligned, we build a clear, shared plan. We coordinate scheduling, access, and equipment requirements so visits run smoothly and safely — without disrupting care delivery.
Once we’re aligned, we build a clear, shared plan. We coordinate scheduling, access, and equipment requirements so visits run smoothly and safely, without disrupting care delivery.
Our engineers and operational teams work together to
deliver every service safely, professionally, and on time. We focus on: first-time fix rates, compliance accuracy, safe working practices, clear communiocation with clinical and estates staff.
After each visit, you receive transparent outcomes: condition assessments, compliance findings, improvement suggestions, replacement or upgrade recommendations
We sit down with you to review what’s working well and what can be improved. This ongoing review helps you future-proof your equipment, reduce service interruptions, and build a more reliable working environment for staff.
The Outer Circle
This is how we work with you day-to-day across all your sites, service cycles, and projects.
We plan ahead to minimise disruption. PPMs, LOLER, PUWER, scheduling, and parts are prepared early so visits fit around your care routines and clinical priorities.
We communicate with nurses, carers, estates teams, and managers to confirm the plan, access requirements, and timings. Everyone involved knows what to expect — no surprises.replacements or upgrades.
Our engineers and operational teams work together to
This is the delivery phase — clear communication, real-time updates, and professional standards throughout. Our goal is simple: smooth, safe, efficient work that keeps your care running.
After each cycle, we review performance with you — from reducing callouts and improving first-fix rates to planning replacements or upgrades.
Results
NHM 360 delivers real, measurable benefits for care environments.
A clear picture of what’s happening with your equipment.
Better planning and fewer unexpected breakdowns.
Equipment that stays in service when residents and patients need it most.
Simplified processes that save time for busy teams.
A dependable partner who understands both clinical care and operational demands.
