86%
Reduction in equipment breakdowns
Keeping your medical equipment safe, compliant, and ready for everyday use.
Introducing NHM 360
NHM 360 gives you clear planning, consistent delivery, and complete visibility of what’s happening with your equipment. From the first conversation through to repairs, reporting, and long-term improvement. Whether you’re responsible for a single facility or a multi-site estate, NHM 360 helps you reduce downtime, control risks, and support safer care.
The Inner Circle
These stages show how we work with your clinical, estates, and management teams.
Once we’re aligned, we build a clear, shared plan. We coordinate scheduling, access, and equipment requirements so visits run smoothly and safely — without disrupting care delivery.
Once we’re aligned, we build a clear, shared plan. We coordinate scheduling, access, and equipment requirements so visits run smoothly and safely, without disrupting care delivery.
Our engineers and operational teams work together to
deliver every service safely, professionally, and on time. We focus on: first-time fix rates, compliance accuracy, safe working practices, clear communiocation with clinical and estates staff.
After each visit, you receive transparent outcomes: condition assessments, compliance findings, improvement suggestions, replacement or upgrade recommendations
We sit down with you to review what’s working well and what can be improved. This ongoing review helps you future-proof your equipment, reduce service interruptions, and build a more reliable working environment for staff.
The Outer Circle
This is how we work with you day-to-day across all your sites, service cycles, and projects.
We plan ahead to minimise disruption. PPMs, LOLER, PUWER, scheduling, and parts are prepared early so visits fit around your care routines and clinical priorities.
We communicate with nurses, carers, estates teams, and managers to confirm the plan, access requirements, and timings. Everyone involved knows what to expect — no surprises.replacements or upgrades.
Our engineers and operational teams work together to
This is the delivery phase — clear communication, real-time updates, and professional standards throughout. Our goal is simple: smooth, safe, efficient work that keeps your care running.
After each cycle, we review performance with you — from reducing callouts and improving first-fix rates to planning replacements or upgrades.
Results
NHM 360 delivers real, measurable benefits for care environments.
A clear picture of what’s happening with your equipment.
Better planning and fewer unexpected breakdowns.
Equipment that stays in service when residents and patients need it most.
Simplified processes that save time for busy teams.
A dependable partner who understands both clinical care and operational demands.
Agincare has partnered with NHM since 2019 to deliver planned preventative maintenance across its care estate. Using the NHM 360 Gold service, reactive call-outs have reduced, first-time fix rates have improved, and maintenance spend is controlled at site level. Proactive reviews support long-term planning, extending equipment life and guiding asset replacement.
...we’ve seen fewer call-outs, improved first time fix rates, and far clearer control of maintenance spend at site level.
South Coast Nursing Homes engaged NHM to address rising repair costs and limited asset visibility. Through structured PPM and transparent reviews, reactive
call-outs fell, compliance improved, and equipment reliability stabilised. A closed-loop pressure care service limited downtime, improving continuity of care and operational confidence.
The result has been greater operational confidence and more predictable performance across our homes.
Forest Healthcare moved from a price-led, multi-provider model to a single, coordinated NHM 360 service across 13 homes. An estate-wide audit exposed compliance gaps and unused equipment, leading to standardised maintenance, fewer call-outs, and improved reliability. Within 12 months, the group upgraded from Silver to a full Gold service, gaining greater efficiency and control.
NHM helped us move from a fragmented, multi-provider approach to a single, coordinated service across our homes.
