Introducing NHM 360: The Complete Circle of Care

In care environments, equipment doesn’t get a second chance.

When equipment fails, the impact is immediate.

• If a bed fails, care routines are disrupted.
• If a hoist breaks down, safe transfers become difficult.
• If compliance paperwork isn’t ready when inspectors arrive, teams face unnecessary pressure.

It doesn’t just create inconvenience — it disrupts care.

That’s why we created NHM 360.

What is NHM 360?

NHM 360 is our structured approach to keeping medical equipment reliable across care homes, hospitals, and clinical environments.

It goes beyond simple servicing or reactive repairs.

NHM 360 provides a complete lifecycle approach to equipment reliability, supporting care providers from the earliest planning stages through to ongoing performance reviews.

It isn’t just servicing.
It isn’t just repairs.
And it isn’t reactive maintenance when something goes wrong.

Instead, it’s a complete circle of care, guiding equipment management from:

Discovery → Planning → Delivery → Development → Review

This structured model ensures that equipment remains reliable, compliant, and ready for everyday clinical use.

What Does NHM 360 Deliver?

For care providers and estates teams, NHM 360 introduces a more proactive and transparent way of managing essential equipment.

It means:

• Planned preventative maintenance instead of reactive firefighting
• Audit-ready records supporting CQC, HSE, and MHRA compliance
• Estate-wide visibility of asset condition across sites
• Fewer breakdowns during care delivery

Most importantly, it helps create safer and more continuous care environments.

Real, Measurable Results

Across one NHM customer group, the NHM 360 approach has already delivered significant operational improvements:

• 86% reduction in equipment breakdowns
• 79% reduction in return engineer visits
• 20% reduction in bed downtime

These outcomes reflect a shift away from reactive maintenance towards planned, structured equipment management.

The Real Impact Goes Beyond Numbers

While performance metrics are important, the biggest benefits are often felt by the people delivering care every day.

NHM 360 helps create an environment where:

• Care teams feel supported rather than disrupted by equipment issues
• Leaders have clarity and control over equipment performance and compliance
• Residents and patients experience dignity, safety, and continuity of care

Reliable equipment helps care teams focus on what matters most — the people they support.

Care Never Stops — And Neither Do We

Working in care means every day matters.

With NHM 360, care providers can reduce downtime, extend equipment life, strengthen compliance, and build a more predictable environment for both staff and residents.

If you’re responsible for equipment across a care home, hospital, or multi-site care estate and want:

• fewer unexpected breakdowns
• clearer compliance management
• more predictable equipment performance

We here at NHM would be happy to talk.

‍