NHM acquires the Service Division of SCM

September 18, 2025

Big news

We’re excited to share that NH Maintenance has acquired the Service Division of SCM.

What this means in plain English: we now have more engineers on the road, faster response times, and even stronger nationwide coverage for our customers across the UK.

“This is about looking after customers better than ever — quicker callouts, deeper expertise, and a friendly voice at the end of the phone when you need us.”
Ken, Managing Director at NHM

What this means for you

  • More engineers, faster callouts: Additional field engineers joining NHM means increased availability for planned maintenance and urgent repairs.
  • Wider coverage: We’re expanding our footprint to reach more regions efficiently — from the South West to Scotland.
  • Even more expertise: Former SCM specialists bring deep knowledge of a wide range of care equipment.
  • Better parts availability: Larger stockholding and smarter logistics reduce downtime.
  • Same friendly support: You’ll still get the people-first service NHM is known for.

What’s changing — and what isn’t

Changing

  • You may see new engineer names on your jobs — they’re now part of the NHM family.
  • An expanded booking team to keep scheduling smooth and responsive.

Not changing

  • Your contract terms and pricing remain the same (unless we agree changes with you).
  • Our commitment to safety, compliance, and clear communication.

Watch the announcement

Please see the video below for a 90‑second overview of what’s new and how it benefits you.

FAQs

Will my existing service schedule change?
We’ll aim to keep your current plan exactly as it is. If any improvements make sense (e.g., consolidated visit days), we’ll discuss with you first.

Who do I contact for bookings and emergencies?
Your existing NHM channels still apply. If you’re new to NHM, use the contact options below and we’ll set you up.

Are the engineers the same people?
Many of the familiar faces from SCM’s Service Division are joining NHM — plus our existing team.

What about compliance (PUWER & LOLER)?
No change. Inspections and certificates will continue on your agreed cycle, with improved capacity.

Can NHM support additional equipment types?
Yes. The combined team adds capability across more brands and models.

Will prices change?
No immediate changes. If anything shifts in future, we’ll be transparent and agree it with you.

Ready to book or talk it through?

  • Book a Service Visit: service@nhmaintenance.com
  • Request a Quote: parts@nhmaintenance.com
  • WhatsApp Parts Finder: +44 7418 609746
  • Call us: 01444 250 350
  • Email: sales@nhmaintenance.com

Terry Clarke | NHM
Sales Director